Our freshness promise
Refund and Fulfilment Policy
Everything we sell is harvested to order and handled by hand. Because of that, our promise is simple: if something is not right, tell us, and we will make it right.
When your order arrives
Please look over your order at pickup or delivery. If anything is missing, damaged or below the standard you expect from us, contact orders@shekhinahecosmartfarms.ca, where possible within 24 hours and ideally with a photo. Prompt notice helps us assess issues with fresh, perishable produce; this request does not limit any rights or remedies you may have under applicable law. We will offer you a replacement from the next harvest, a credit, or a refund, and you choose which suits you best.
If the field falls short
Sometimes weather or field conditions affect a crop after you have ordered it. When that happens we contact you promptly and you choose: a substitution, a credit, or a refund for the affected item. We never quietly swap or shortchange an order.
Cancellations
You can cancel free of charge any time before the Thursday 11:59pm ordering cut-off, for a full refund. After the cut-off your harvest is already being planned and cut for you, so we cannot promise a cancellation, but write to us and we will do our best.
Missed pickups
Life happens. If you miss your pickup window, contact us and we will try to arrange an alternative. Because fresh produce is perishable, orders left unclaimed after the weekend fulfilment window cannot be held and may not be refundable.
Delivery address issues
If a delivery fails because the address provided to us was incorrect, contact us: where the food can be safely recovered and handled, we will arrange redelivery, and a second delivery fee may apply. Where it cannot be safely recovered, we are unfortunately unable to refund that order. If a delivery goes to the wrong place because of our error, we will replace the order or refund it in full, your choice.
How refunds are paid
Card payments are refunded through Stripe to your original card, and typically appear within 5 to 10 business days. E-transfer payments are refunded by e-transfer. Quote-request orders are never charged until you accept the quote, and can be cancelled any time before payment.
Your rights
Nothing in this policy limits any rights or remedies available to you under the Consumer Protection Act, 2002 or other applicable law.
Reaching us
orders@shekhinahecosmartfarms.ca. A real person reads it, usually the same day.
Version 2.0 · Effective August 11, 2026